Knowledge Management (KM) is an umbrella term for a variety of techniques for building, leveraging and sustaining the know-how and experience of an organization’s employees. The goal of KM is to make the organization act in an intelligent manner.
Read MoreA Guide to Agency-Wide Knowledge Management for State DOTs.
“There is only one thing more painful than learning from experience, and that is not learning from experience."
-Laurence J. Peter
Table 6 provides brief descriptions of KM initiatives at federal and state transportation agencies. References and contacts (where available) are included for agencies wishing to find out further information about implementation approaches and results.
Table 6. KM Initiatives at Transportation Agencies
|
Organization |
Description |
Contact/Reference |
|
Alaska DOT&PF |
Strategic workforce planning Information management in support of KM |
Amanda Holland, Division Operations Manager, Administrative Services - [email protected] |
|
Alberta Transportation |
Provincial KM framework and Leadership Development Program; "Business Knowledge and Coordination Unit" within Traffic and Safety Services Division |
Colleen Delany, Policy and Information Analyst - [email protected] |
|
Caltrans |
Knowledge transfer activities under the agency's risk management function, in support of workforce and succession planning. |
Michelle Tucker, Chief Risk and Ethics Officer - [email protected] |
|
Georgia DOT |
Communities of Practice; Succession Management |
Jeff Conrad, HR Program Manager - [email protected] |
|
Kansas DOT |
Field Inspector Mentor Program |
Susan Barker, PE, Technology Transfer Engineer - [email protected] |
|
Missouri DOT |
Practical Design, Innovations Challenge, consolidated wiki-based policy and procedures manual, accelerated Leadership Development Program |
Kathy Harvey, Assistant Chief Engineer - [email protected] |
|
Virginia DOT |
KM Office, Communities of Practice, Lessons Learned, Business Process Analysis |
Maureen Hammer, Knowledge Management Director - [email protected] |
|
Washington State DOT |
Knowledge mapping, knowledge interviews, knowledge capture guidance, information management |
Leni Oman, Knowledge Strategist - [email protected] http://www.wsdot.wa.gov/NR/rdonlyres/77C67CCC-05B7-471D-B254-26AA362295CF/0/KMFolio.pdf |
|
Wisconsin DOT |
Guidance on low-cost KM techniques, after-action reviews, process documentation |
Randy Sarver, Human Resources Director - [email protected] |
|
USDOT Federal Aviation Admin. |
Communities of Practice, Learning Throughout the Project Life Cycle (FAA calls their activities "organizational learning" rather than "KM" |
Rick Wallace, Organizational Effectiveness Group Manager - [email protected] |
|
USDOT Federal Highway Admin. |
Discipline Support System - focal point for workforce planning, collaboration, and learning & development |
Anne Audet, Director, Office of Human Resources - [email protected] |
|
USDOT Federal Transit Admin. |
Chief Knowledge Officer, Communities of Practice, After-Action Reviews, Knowledge Capture, Business Process Review/ Improvement, Knowledge Portal |
Susan Camarena, Chief Knowledge and Learning Officer - [email protected] Arthur Dexter, Knowledge Resources Manager - [email protected] |
