State DOTs rely on the skills and experience of their workforces to plan, fund, design, construct and maintain multi-modal transportation systems. Knowledge about what to do, when and how to do it, AND what not to do is critical to success – and much of this knowledge resides only in the heads of employees, especially the most experienced employees.
This Guide was developed because Knowledge Management (KM) offers promising solutions to DOT challenges, yet relatively few DOTs have implemented agency-wide approaches to KM. The Guide is intended to help DOT leaders examine the business case for undertaking or strengthening KM in their agencies. It introduces a variety of KM tools and techniques that a DOT could apply, and provides a roadmap for DOTs wishing to experiment or get started with implementing an agency-wide approach to KM. Finally, it provides links to resources that agencies can use to develop and strengthen their KM activities over time.Browse the Guide