Knowledge Management (KM) is an umbrella term for a variety of techniques for building, leveraging and sustaining the know-how and experience of an organization’s employees. The goal of KM is to make the organization act in an intelligent manner.
Read MoreA Guide to Agency-Wide Knowledge Management for State DOTs.
“There is only one thing more painful than learning from experience, and that is not learning from experience."
-Laurence J. Peter
Table 7 includes a selection of references on KM that are either related to specific transportation agency implementations, or that provide useful syntheses of practices likely to be of interest to transportation agencies.
Table 7. Knowledge Management References
|
ID |
Resource |
Type |
Year |
Link |
|
1 |
NCHRP 20-68A - US Domestic Scan Program - Scan 12-04, "Advances in Transportation Agency Knowledge Management" -Final Report |
Report
|
2014 |
http://www.domesticscan.org/wp-content/uploads/NCHRP20-68A_12-04.pdf |
|
2 |
Dexter, Arthur. "Knowledge Management and its Practice at the FTA" |
Presentation |
2014 |
|
|
3 |
FTA, "KM Strategy Overview " |
1-pager |
2013 |
http://1105govinfoevents.com/KM/Conference/Camarena_FTA_KM_Strategy_One_Sheet.pdf |
|
4 |
Grant, Robert M. "The Development Knowledge Management in the Oil and Gas Industry", Universia Business Review, 2013 (useful synthesis of KM strategies, metrics and lessons learned) |
Article |
2013 |
|
|
5 |
Alaska University Transportation Center research report: "Knowledge Transfer Needs and Methods" |
Report |
2012 |
http://ine.uaf.edu/autc/files/2013/07/510009.Perkins.-FINAL.pdf |
|
6 |
Caltrans Knowledge Transfer Guidebook |
Guide |
2012 |
http://www.dot.ca.gov/docs/ct_knowledge_transfer_guidebook.pdf |
|
7 |
Cronin, Brian et. al, "Knowledge Management as Part of Strategic Workforce Development in Transportation Agencies" |
Research Paper |
2012 |
|
|
8 |
Gibson, J. W. and C. Wallace, "Outsourcing and Its Impact on Knowledge Management: A Case Study of the Kentucky Transportation Cabinet" |
Research Paper |
2012 |
|
|
9 |
Wheeler, Anthony, "Succession Planning in State Departments of Transportation" |
Research Paper |
2012 |
http://131.128.106.203/uritc-org/media/finalreportspdf/0003082.pdf |
|
10 |
Adams, Teresa and E. Wittwer, "Best Practices in Guidance for Workforce Transition and Succession Planning", WisDOT 0092-10-15, CFIRE 04-03 - includes WisDOT Guide to Knowledge Management |
Guide |
2011 |
http://wisdotresearch.wi.gov/wp-content/uploads/WisDOT-Policy-Research-0092-10-15-final-report.pdf |
|
11 |
Garder, Peter and T. Sandford,"Institutional Memories of Road Design", New England University Transportation Center |
Report |
2011 |
|
|
12 |
ICF International, "Strategies to Attract and Retain a Capable Transportation Workforce", NCHRP Report 685, TRB |
Report |
2011 |
http://onlinepubs.trb.org/onlinepubs/nchrp/nchrp_rpt_685.pdf |
|
13 |
Kingsley, Gordon, J. Knox‐Hayes, and J. Rogers, "Developing Strategic Systems Supporting Communities of Practice in the Georgia Department of Transportation", Georgia Institute of Technology, prepared for Office of Materials and Research, Georgia DOT |
Report |
2011 |
https://www.dot.ga.gov/doingbusiness/research/Documents/1005.pdf |
|
14 |
Perkins, R. A., "Serving Future Transportation Needs: Succession Planning for a State Department of Transportation Organization, Its People & Mission", University of Alaska |
Report |
2011 |
http://ine.uaf.edu/autc/files/2012/05/309038.Perkins.-Final-Report.pdf |
|
15 |
Wittwer, Ernie and T. Adams, "Low-Cost Knowledge Management Techniques for Use in a Changing Workforce", 90th Annual Transportation Research Board Conference Compendium of Papers |
Research Paper |
2011 |
|
|
16 |
Brown, Shane, "Organizational Network Analysis for Two Networks in the Washington State Department of Transportation", Report No. WA-RD 754.1, Washington State Transportation Center (TRAC) |
Report |
2010 |
http://www.wsdot.wa.gov/research/reports/fullreports/754.1.pdf |
|
17 |
CTC & Associates, LLC, "Synthesis of KM in Transportation", prepared for the WisDOT Research and Library Unit |
Literature Review |
2010 |
http://wisdotresearch.wi.gov/wp-content/uploads/tsrknowledgemanagement1.pdf |
|
18 |
Camarena, Susan, "- KM at the FTA ", presentation at 2009 Ohio Transportation Engineering Conference |
Presentation |
2009 |
http://www.dot.state.oh.us/engineering/OTEC/2008%20Presentations/35B.pdf |
|
19 |
Novack, Michael J. and Maureen Hammer, "Tacit Knowledge Transfer in a State Transportation Agency," Ohio Transportation Engineering Conference |
Research Paper |
2009 |
https://www.dot.state.oh.us/engineering/OTEC/2008%20Presentations/35A.pdf |
|
20 |
Oman, Leni, "Transportation Knowledge Networks", presentation at 2009 AASHTO Information Systems Conference |
Presentation |
2009 |
|
|
21 |
Spy Pond Partners, LLC, "Tools to aid state DOTs in responding to workforce challenges", NCHRP Report 636, TRB. |
Report |
2009 |
http://onlinepubs.trb.org/onlinepubs/nchrp/nchrp_rpt_636.pdf |
|
22 |
Ward, Maryanne, "NCHRP Synthesis 365:Preserving and Using Institutional Memory Through Knowledge Management Practices", TRB |
Report |
2007 |
http://onlinepubs.trb.org/onlinepubs/nchrp/nchrp_syn_365.pdf |
|
23 |
Lamont, Judith, "Transportation: Communities of Practice Leverage
|
Article |
2006 |
|
|
24 |
Chang-Albitres, Carlos and Paul E. Krugler, "A Summary of Knowledge Management Information Gathered from Literature, Web Sites and State Departments of Transportation", Project 0-4505, Texas Transportation Institute |
Literature Review |
2005 |
http://d2dtl5nnlpfr0r.cloudfront.net/tti.tamu.edu/documents/0-4505-P1.pdf |
|
25 |
Liebowitz, Jay. "A knowledge management implementation plan at a leading US technical government organization: a case study." Knowledge and Process Management 10.4 (2003): 254-259. |
Article |
2003 |
NA |
|
26 |
Sutcliffe, K.M. & Vogus, T.J. (2003). Organizing for Resilience. In Cameron, K., Dutton, J.E., & Quinn, R.E. (Eds.), Positive Organizational Scholarship. San Francisco: Berrett-Koehler. Chapter 7 pp: 94-110 |
Article |
2003 |
|
|
27 |
Department of the Navy Chief Information Officer, "Metrics Guide for Knowledge Management Initiatives" |
Guide |
2001 |
http://cloud.snappages.com/b8898dc2c08e137d03449de65b9e82e108c15658/metricsguide.pdf |
|
28 |
“Managing Knowledge the Chevron way." Speech given at Knowledge Management World Summit. San Francisco, California. |
Article |
1999 |
http://www.chevron.com/chevron/speeches/article/01111999_managingknowledgethechevronway.news |
|
29 |
Fahey, L. & Prusak, L. (1998). The Eleven Deadliest Sins of Knowledge Management. California Management Review, 40(3), 265-276. |
Article |
1998 |
NA |
|
30 |
Federal KM Working Group |
Web Site |
NA |
|
|
31 |
Knowledge sharing toolkit
|
Web Site |
NA |
|
|
32 |
"Knowledge Management in Government Organizations" online course via the United Nations Pan American Network Online Training Center (Introduction to KM) |
Web Site |
NA |
http://www.unpan.org/DPADM/ELearning/OnlineTrainingCentre/tabid/1458/language/en-US/Default.aspx |
|
33 |
KMWorld monthly newsletter/magazine |
Newsletter |
NA |
